Restoration Information Centre
Below you will find valuable information on the Restoration process during different situations.
Click on the download buttons below to view a pdf version of the Research Brief. Each month an additional topic is added. Please go to http://www.rainbowintl.com/best-practice for print quality versions of the white paper research briefs.
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Spring Cleaning: When to De-Dust a Dirty Duct Spring is quickly approaching, meaning it is time to clean! With the weather getting warmer and the flowers blooming you should be feeling that extra springy kick of motivation to clean, clean, clean. The question though, is should you stick to your usual routine? Or should you go the extra mile and have your air ducts cleaned?  |
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The Usual Suspects : Washing Machines, Water Heaters & Water Damage Did you know that washing machines and water heaters are two of the top causes of residential water damage? These appliances are standard in almost all homes, but if not properly maintained and monitored, they can cause quite the headache! |
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Winter Woes: Frozen Pipes Cold weather can bring with it exciting traditions, whether that be curling up in front of the fire or getting outside to enjoy winter sports. When weather moves from cold to freezing, however, it brings with it the potential for disaster within your home, in the form of frozen pipes. |
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What Makes a House a Home?
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Using the Code of Values to Manage a Successful Business The resilience of free market economies when faced by challenge is well-documented in that economic crises of the past were surmountable by the innovation, determination and spirit of hard-working men and women empowered and liberated by the free enterprise system. Perhaps more than any other factor, it is a shared sense of values that unites a business and its workers, which is why developing a Code of Values can help set a standard for corporate unity.  |
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Home and Business Content Cleaning and Restoration Saving Memories and Money for Policyholders and Insurance Carriers The evolving craft of content cleaning and restoration is an increasingly important part of disaster recovery for home and business owners and the insurance industry. While not every damaged item is salvageable, knowing more about this exciting field of specialty restoration work empowers all involved with a better idea as to its importance and relevance. |
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The Invader Within: What to Know About Mould in Your Home or Business When working mould damage remediation jobs, customer communication is critical. Many insurance agents and adjusters, as well as property managers, may benefit from a basic introduction to mould and what people can do to help prevent it. As families and workers spend more time indoors, a little knowledge goes a long way toward resolving mould issues before they start. |
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Customer Loyalty Leadership by the Numbers: How Rainbow International® Uses Net Promoter Score® to Empower Customer Service Excellence Companies and service providers that value continued growth, increased sales and brand loyalty pay attention to customer service. The restoration and cleaning industry is no different. That’s why Rainbow International uses the Net Promoter Score® (NPS) system. |
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Successful Water Damage Restoration Using Rapid Structural Drying Whether it’s a residential home or a commercial building, water damage can be disastrous to your client’s property. That’s why best practice procedures in water mitigation are absolutely critical in effectively recovering value and ultimately saving both you and your client precious time and money. |
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Top Ten Water Damage Tips Insurance Professionals Can Share with Policy Holders When it comes to water damage, the fact is that at some point, many homes and businesses will suffer damage to some degree. As insurance professionals, you know the importance and value of being able to share a few quick tips with your policy holders to improve and enhance their safety and satisfaction, and reduce their overall costs. |
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After the Smoke Clears: Ten Simple Steps to Follow After a Fire and Smoke Loss When an insurance agent or adjuster receives notification of a fire and smoke loss, being able to share a few simple damage mitigation steps with policy holders can be a terrific benefit. Although these tips are not designed to complete the entire job, they are useful, safe and psychologically empowering steps a home or business owner can take to safeguard their property while restoration professionals are en route. |
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Up in Smoke: Explaining the Mysteries of Smoke Damage Smoke damage affects structure in perplexing ways. Policy holders may question their insurance agent or adjuster as to why the smoke and soot settled where it did. A better understanding of the basic physics involved helps make smoke behavior easier for insurance professionals to explain and, in turn, simpler for their policy holders to understand. |
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The Real Stink on Skunk Odor: Advice Insurance Professionals Can Share with Policy Holders Whether you specialize in urban, suburban, or rural areas, odds are that as an insurance professional, you have encountered a wide variety of odor damage claims. Knowing the common myths about skunk odor removal and why home remedies usually don’t work can add to your credibility when advising your policy holders. |
