Posts Tagged ‘customer care’

Jul
14

Rainbow International Service Professionals Help Driver of Burning Car on Busy California Highway

July 14th, 2011 by Rainbow International

Pictured are Service Professionals Blake Rodriguez and Vito Perez with Rainbow International of Sacramento. Blake and Vito helped a driver whose car caught fire on a busy California highway earlier this week.

Thank you for your bravery and concern for the people of the communities we serve, guys!

Read the actual thank-you email they received below and be sure to visit the “Real Life with Rainbow International” webpage at www.rainbowintl.com/reallife

Today my engine caught fire on Highway 50. Two gentlemen in one of your trucks pulled over to help. They called 911, had a fire extinguisher ready, got me a safe distance from the car and did not leave till the fire was out and the fire department needed a statement. In the chaos and state of mind I was in I did not get their names or a truck number but I wanted someone to know just how wonderful it was to have their help and calm in that situation. I am so thankful they were there and hope that if you can determine who they were you will extend my absolute gratitude to them. Thank you! Thank you! Thank you, Rainbow International guys! Thank you for stopping, for being so kind to me and helping me to stay calm. God bless you!

Sierra O’Loughlin (Rancho Cordova, California)

Response from Rainbow International:
Dear Sierra: Thank you for your kind words! The service professionals that were able to help are Blake Rodriguez and Vito Perez with Rainbow International of Sacramento. We will certainly pass along your message to them. We’re grateful you are safe and that we were able to help. Everyone at Rainbow International works with a shared Code of Values and the first on that list is “treat others as we would like to be treated.” Take care and thank you again for sharing!