Archive for July, 2011

For the owners of an elegantly decorated and furnished home in Rowland Hills, California, the introduction to water and mold damage was an unwelcome surprise. However, the rapid response, innovative techniques, top-notch technology and, most importantly, sincere commitment to customer service excellence by a pair of restoration and cleaning companies made all the difference.

 Scott Robinson, franchise owner of Rainbow International of Inland Valley, received a call from an insurance adjuster in early May. He met the adjuster there early the next day to get a general feel for the scope and severity of the job at hand. “I was really taken back by the damage we saw,” Robinson said. “I’ve worked plenty of water and mold damage jobs before, but several factors really struck me as out of the ordinary here.”

Robinson received assistance from nearby fellow franchise owner Sava Stanciu with Rainbow International of East Riverside.

“This is a 6,500 square foot multi-million dollar home in a private and gated community,” Robinson added. “The owners were away on an extended trip to China and had no idea the upstairs master bathroom bidet sprang a leak that essentially cascaded water down and throughout their home for weeks. In addition to the extensive water damage and mold mitigation steps we knew were ahead, restoration of expensive and hard-to-replace contents would play a large factor in this 2 to 3 week job.”

After stopping the source of the leak, Robinson and his team of water damage restoration professionals immediately began aggressive water removal. They also set up containment barriers to help protect unaffected areas of the home from damage.

“More than individual pieces of contents, like art, decorations and memorabilia, which were mostly replaced by the insurance provider, we knew we were challenged with restoring extensive portions of the home itself,” Robinson continued. Of particular importance, both to the homeowner and insurance provider, were very elegant marble flooring, granite countertops and custom-ordered wallpaper.”

Robinson and his team were able to protect the marble floors with strategic placement of particle board and restore the granite counter-tops in place. The wallpaper was also saved using a unique technique. The team was able to dry it in-place by going in from behind via holes cut in a bedroom closet.

At the close of the restoration job in late May, Robinson was happy to report that both homeowner and insurance provider were pleased with the work and ready to get back to life as normal. Robinson estimates his content restoration efforts saved a minimum of $50,000 over what replacement would have cost.

However, Rainbow International is also regularly faced with content restoration jobs that require attention to detail and work on scores and sometimes hundreds of individual household and business items. Valuable possessions, irreplaceable family treasures and retail inventory are a critical component of many damage restoration jobs. That is why Rainbow International offers a comprehensive content restoration system designed to help return items to pre-damage condition.

“Successful content restoration can help ensure significant cost-savings over item replacement, not to mention the loss of items no amount of money can cover,” said Rainbow International President Rob White.  “We use industry-leading technology, equipment, processes and training to ensure contents are handled in the most responsible and professional manner possible. We also offer a unique hands-on classroom setting where franchise owners learn the latest in content restoration.”

Items than can often be restored include:

• Artwork
• Documents
• Books and Photographs
• Media Files (VHS, DVD, CD, etc.)
• Clothing
• Electronics (televisions, computers, stereos, etc.)
• Furniture and Rugs
• Retail Inventory

Rainbow International utilizes a wide variety of content cleaning equipment and processes. The equipment and methods used are determined by an expert inspection of the items in question, including materials, composition, durability, type of damage entailed and known reaction to certain restoration processes. The equipment and processes used may include:

•  Specialized drying chambers
• Ultrasonic cleaning
• Launder/dry cleaning
• Spray and wipe
• Immersion cleaning
• Ozone treatment
• Air duct cleaning
• Deodorization

Using these industry-leading processes, procedures and technologies, Rainbow International provides complete and professional water, fire, smoke and mold damage cleanup and restoration for homes and businesses and their contents.

Rainbow International – Industry Leader and Innovator

Rainbow International^® provides “best practices” with integrity and the highest of standards in restoration and cleaning services. Utilizing the most advanced equipment, innovative technologies and a built-in accountability system, our professional emergency crews complete every job rapidly to assure an uncompromising commitment to service excellence and customer satisfaction. Ultimately, we don’t just restore homes and businesses; we restore value, stability, and peace of mind.

Established in 1981, Rainbow International, a subsidiary of The Dwyer Group, offers over 300 global service locations. As a premier provider of restoration and cleaning services, Rainbow International deploys professional emergency response crews with advanced equipment, state-of-the-art technology and training to restore property, contents and, ultimately, peace of mind. Insurance, commercial and residential customers depend on Rainbow International to mitigate damage and restore contents for businesses and homes suffering from water, fire, smoke, odor and mold situations.

For more information please visit www.rainbowintl.com or follow us at www.facebook.com/rainbowintl and www.twitter.com/rainbowintl. For additional white papers or to offer suggestions for future topics, please visit www.rainbowintl.com/best-practice or join our “Rainbow International Restoration and Cleaning” discussion group on LinkedIn at www.linkedin.com/in/rainbowinternational.