Feb
10

Love Tragedies: Valentine’s Day

February 10th, 2012 by Rainbow International

Love Disasters

 

Valentine’s Day is around the corner (in case any of you men hadn’t realized it yet) and instead of talking about the wonderful love stories you usually hear about, we’re going to talk about the love disasters. According to the legends, which there are several, Valentine’s Day begun with a tragedy itself. Saint Valentine was a priest in Rome when it was ruled under Claudius II. Claudius decided that men who had wives weren’t as good of soldiers as the single men who fought for him, so he outlawed marriage for young men who served in the army. Secretly, St. Valentine defied the Emperor’s laws and continued to marry the young soldiers in private. Upon discovery, Claudius sentenced St. Valentine to death. Thus the start of Valentine’s Day- how romantic!

Although Valentine’s Day is a much happier day now, there are certainly still plenty of mishaps. Millions of things could go wrong on this day that we try to make oh-so-perfect, and sometimes they do. We’re going to talk about those stories-

One Valentine’s Day, a man in effort to be romantic for his girlfriend, was trying to serve a home cooked meal. While he was preparing the meal, he had the TV on in the background and he left the food cooking on the stove while he got distracted. As he watched the TV show (who knows what was so interesting… probably Opera) he didn’t notice that his romantic Valentine’s meal had set fire. The fire filled the kitchen with smoke and he came running to put out the disaster. Not only was his entire meal ruined but half his kitchen was damaged from the fire! (Of course, if this happens to you Rainbow International can be there for you!) Needless to say, he was forced to make last minute Valentine’s plans to avert total disaster.

Another couple was thoroughly enjoying their Valentine’s Day in their water bed and accidentally popped it! The entire room was flooded with water spouting from the deflating water bed and the couple was forced to spend the rest of their Valentine’s Day saving personal items from the flood. What a nightmare!

Personally one Valentine’s Day, my date was trying to be romantic leading me on a scavenger hunt with invisible messages written on pieces of paper all around town. The messages were written in lemon juice and to see the message I had to hold a flame under the paper for the words to show up. Aside from burning up half the papers in effort to read the message, I also managed to set my hair on fire! I spent the rest of my Valentine’s Day with a big chunk of hair burnt off the side of my head. A memorable Valentine’s Day indeed!

Hopefully this year all of your Valentine’s will go smoothly, but if not just remember you are not alone! Just know that one day you will look back on the day and have a little laugh.

Feb
8

Washing Machines & Water Heaters: What Can Happen

February 8th, 2012 by Rainbow International

Flood Damage

 

There are all kinds of horror stories you hear from people about their washing machines overflowing. Sometimes stories of rooms filled with bubbles and water eventually seem humorous, but in the moment that an overflow is occurring you can be sure no one is laughing. Water damage is never a welcome occurrence, and it turns out washing machines and hot water heaters are the leading two causes of water damage in homes. Nearly every home now comes standard with both of these can’t-live-without appliances so people can enjoy warm water and the convenience of washing clothes more easily.  However, if these appliances are not properly maintained, accidents can happen leaving you with a personal sized monsoon in your home. In the case of washing machines, the most common issue is a broken hose, which can leak up to 600 gallons of water in an hour if not stopped. Definitely not a laughing matter! Usually caused by long term wear and tear or initial poor quality of the hose, the water supply hose is to blame in over half of every washing machine water damage fiasco. Often times you will hear that it is best to purchase a metal hose to prevent a leak. However, this may not always be the solution to your problem. Metal hoses can default just as easily are rubber hoses can. A bent metal hose can pierce through the thin rubber protective layer to create a leak. Although a metal hose may not be the solution for you, there are many steps you can take to prevent a flood from occurring.

These steps will help you to resist any hose failures:

  1. Make sure there is at least four inches between the water connection and the back of the washing machine to prevent kinks.
  2. Regularly inspect the hoses for signs of wear and damage and make sure the connections are secure.
  3. Buy a quality hose. Spend the extra money at the hardware store and get quality hoses with non – corroding brass inserts. Consider it an investment in stress and headache prevention.
  4. Shut off the hot and cold water supply valves when the machine is not in use. This can be done manually or with an automatic shutoff valve.
  5. Never leave the washing machine on when you are sleeping or out of the house. Remember – a broken hose can leak up to 600 gallons in one hour!

Aside from washing machines, you have to keep an eye on your water heater as well. Keeping an eye out for signs of damage can be the saving grace in maintaining your water heater. Simply being aware of your appliances can save you a lot of trouble caused by a faulty appliance.

The following tips are things to watch out for in your water heater:

  1. Remember that the average age of a water heater is 13 years. After about the 10 year mark, pay careful attention to your water heater and signs of damage.
  2. Look for obvious leaking in the collection tray or around the unit.
  3. Examine the pipes and connections around the water heater for leaks, buildup, or corrosion.
  4. If your water heater is talking to you, listen. Abnormal noises coming from your water heater can be the most obvious sign that something is wrong.
Feb
3

“SOUPer” Bowl Party at The Dwyer Group!

February 3rd, 2012 by Rainbow International

In honor of this year’s upcoming Super Bowl, our staff decided to have their own little competition. We hosted our first “Souper Bowl” cook off party here in the office, having several people cook their own soup and enter it into a contest to see who would win. Overall there were 7 participants who entered their soup in the contest to be judged. Wonderful aromas wafting in the air, the entries varied from taco soup, potato soup, poblano soup, chili, enchilada and several others. We had four judges sample each one of the soups and mark their opinions on a scale of 1-10 for each one, scoring by aroma, appearance, taste and overall. Each soup was beautifully prepared and presented to each of the judges to determine the winner. While the judging was tough, they were able to add up their points and select 3 winners. In third place we had Todd Overpeck with Glass Doctor with his delicious chili, and in second place there was a tie between Kari Sanders with Air Serve with an enchilada soup and Fawn Barlow with Mr. Rooter and her cheesy chicken chowder. It was definitely tough to pick a winner but our proud first place winner was Mike Weaver with Mr. Electric with an amazing taco soup made surprisingly with venison meat.  All of the soups however, were very delicious and left us all with full happy bellies. It was the perfect way to spend the lunch break with a little friendly competition in anticipation of the Super Bowl.

The Dwyer Group Souper Bowl Activities Dwyer Group Souper Bowl Party

Jan
30

Party At Your Place?!

January 30th, 2012 by Rainbow International

Superbowl Tips

Okay, so we are all aware that Super Bowl Sunday is quickly approaching us. This means you are likely to have people over for the traditional super bowl parties and you need to prepare! Everyone wants their house to look its best when they know people are on the way.  You don’t want people walking in, taking one look around and thinking you’re a slob, so here is what you need to do before your party.

Early in the week, you can start to do little things around the house so it won’t be such a daunting task when game day approaches. Pick up around the house; make sure there are no lingering odors to scare your guests away. (If you’re having trouble, of course Rainbow International is always here for you!) The kitchen and living room are likely to be the high activity areas, so get them presentable.

Aside from the cleaning, obviously you are going to need to hit the store. I secretly believe the reason people like the super bowl so much is just because it gives them an excuse to eat the deliciously-bad-for-you “football” food! Traditional menu items for the big day include nachos, pizza, burgers, hot dogs, varieties of chips and dips, chicken wings, and a selection of desserts.  Pick out the recipes you are going for and hit up your local grocery store. We all know the food can make or break the party, so choose your menu items wisely!

Now for the game day atmosphere. If you want to go all out, make an effort to set the mood. After all, we need the aura to be just right so our team will win!  Decorate the house in the colors of your favored team. Buy paper plates and silverware in the proper colors—make signs cheering on your team. These types of things are what helps people get excited about the game! It makes the atmosphere a lot more fun and exciting when people are putting their all into their team.

So now when the day comes, you will be ready. Your team has been preparing for it, and so have you.  As for the game, that’s out of your hands but at least you know you and all your guests are going to have a great time experiencing it together in your decked out home.

Jan
23

The Morning After: The Undercover Boss Experience

January 23rd, 2012 by Rainbow International

The Dwyer Group CEO goes Unddercover

After airing on last night’s episode of CBS’s hit TV show Undercover Boss, The Dwyer Group is experiencing some great feedback! Hundreds of people were moved to tears during our touching episode where we watched our CEO Dina Dwyer experience her company from the bottom up. People have been posting their reactions on Twitter with some great commentary about the show.

@alananewhouse “Best #UnderCoverBoss ever. Dina Dwyer-Owens should be sainted.”

@AmberRice “Congrats on tonight’s episode. Dina is a great example of a female CEO #undercoverboss”

@paulshincapie “Just cried in Waco hall at undercover boss. #undercoverboss”

Dina Dwyer -Owens went undercover as Faith Brown, pretending to be a woman considering a career change in several of the franchisees shops in our Dwyer Group sister companies. She endured training as a basic level employee at Mr. Rooter, Mr. Electric, The Grounds Guys, and Mr. Appliance. During her training she discovered how each of these franchises function and whether her idea of how the businesses should be functioning was actually a reality.

Overall, she was pleasantly surprised with what she found and generously rewarded the employees who helped train her. She also put a large emphasis on our Code of Values and wanted to ensure that the franchisees were following through with the steps at each of their jobs. A large part of the success The Dwyer Group has been achieved by being a customer-centric company and having strong attention to detail on each one of their service jobs.

At Rainbow International, our Code of Values comes to life in our business every day.  Respect, integrity, customer focus and having fun in the process are the values we live by in this company and thankfully it is apparent across the nation as seen in Undercover Boss.

Jan
19

Undercover Boss

January 19th, 2012 by Rainbow International

Undercover Boss preview party at Waco Hall, Baylor UniversityFor the past few weeks, our corporate office has been busily preparing for our CEO’s appearance on Undercover Boss. On Sunday, January 22nd, Dina Dwyer-Owens will be representing all The Dwyer Group brands as she goes undercover with members of our front line service team.

On Tuesday evening, Baylor University’s Hankamer School of Business hosted a preview party for The Dwyer Group home office team and franchise owners, members of the Waco community and Baylor students. Over 1200 people attended the event, held at Waco Hall on Baylor’s campus.

If you haven’t already marked your calendar, be sure to tune in to CBS this Sunday, January 22nd at 8/7 central to watch Dina go undercover!

Mr. Rooter Mascot, Rainbow International Marketing Manager, Glass Doctor Mascot

Jan
16

Winter Woes: Frozen Pipes

January 16th, 2012 by Rainbow International

Winter Woes: Bursting Pipes

January and February are some of the coldest months of the year. Many times temperatures are near freezing leaving you bundled up by the fire in the comfort of your home.  Pleasant memories can come from winter wonders with friends and family over cups of hot cocoa, however, nothing is less pleasant than the disaster of frozen pipes bursting in your home on a winter day. This year it is estimated that a quarter of a million households will be affected by frozen pipes. A crack about an eighth of an inch long in a pipe can release more than 200 gallons of water daily. Imagine how much damage can occur in your home being sloshed with 200 gallons of water? What a disaster!

What causes your pipes to bust is the result of water expanding as it begins to freeze, creating an excess of pressure within the pipe. In order for you to avoid the stress and destruction caused by a busted pipe, there are several things you can do to avert disaster. Leaving your faucets dripping keeps the water flowing, ensuring there is not a pressure build up within the pipes. Also, you should set the temperature in your home above 60 degrees at all times in effort to keep the pipes warmer. Opening cabinet doors under the sinks also helps to allow heat to circulate.

It is especially important that you make sure to wrap any exposed pipes that exist in unheated areas with insulating tape or electric heat tape. Unheated areas usually are found in the attic, garage, or basement—the main culprits for frozen pipes. In the case that you find yourself with a frozen pipe emergency, you can react quickly and try to thaw out the pipe to stop it from bursting. Using a blow drier to try to thaw out the most frozen section can be very helpful. You should never attempt to defrost a pipe by use of open flame.

If you notice water leaking from the pipe, shut off the water as soon as possible to minimize water damage. In the case that you find yourself in a situation with a busted pipe this winter, the service professionals at Rainbow International can help you restore any signs of unwanted water damage that occurred in your home.

Dec
7

Dina Dwyer-Owens, CEO of The Dwyer Group, to Appear on “Undercover Boss” Jan. 22

December 7th, 2011 by Rainbow International

Dina Dwyer-Owens, AKA Faith Brown, will appear on CBS hit reality show "Undercover Boss" Jan. 22.

Dina Dwyer-Owens, Chairwoman and CEO of The Dwyer Group, will appear on CBS’s hit reality show “Undercover Boss,” on Sunday, Jan. 22 at 8 p.m. ET/ 7 p.m. CT.

The two-time Emmy nominated “Undercover Boss” kicks off its third season on Jan. 15 and continues the quest to enable some of the world’s most successful company leaders to embark on grassroots journeys within their own organizations.

Dwyer-Owens accepted that opportunity, going undercover within The Dwyer Group, a company known the world over for its franchise brands: Aire Serv, Glass Doctor, Mr. Appliance, Mr. Electric, Mr. Rooter, Rainbow International and The Grounds Guys. Across the system’s 1,600 franchises is a world of plumbers, electricians, landscapers and more. The franchise family makes some 2 million residential and commercial service calls each year and celebrated its 30th anniversary in 2011.

We are so excited to see our CEO in action January 22nd! “Undercover Boss” viewers are invited to see her journey to customers’ front doors and find out how our values and our corporate culture are being embraced by service professionals on the front line.

Nov
11

Veteran’s Day includes special announcement

November 11th, 2011 by Rainbow International
US Flag

Happy Veteran's Day!

Mary Kennedy Thompson, president of our sister brand Mr. Rooter Corporation and chairwoman of the International Franchise Association’s VetFran Committee, along with chairwoman and CEO of The Dwyer Group Dina Dwyer-Owens, visited Washington D.C. on our behalf to promote First Lady Michelle Obama’s announcement on “Operation Enduring Opportunity”.

With veteran unemployment rates of 11.7 percent, the IFA launched this campaign to offer returning veterans career paths in franchising. It includes the commitment of the franchising industry’s more than 825,000 franchise establishments to hire and recruit 75,000 veterans and 5,000 wounded warriors by 2014.

Rainbow International is a subsidiary of The Dwyer Group, Inc. Its late founder Don Dwyer Sr., started the VetFran Program to thank veterans returning from the first Gulf War by offering them financial incentives. Dina Dwyer-Owens revamped the program after 9/11. Since the VetFran’s inception in 1991, more than 2,100 veterans have become franchise business owners.

Today, the program includes 428 franchise systems that voluntarily offer financial incentives to veterans seeking to become franchise small-business owners. According to a recent study based on U.S. Census data, there are more than 66,000 veteran-owned franchise establishments in the United States. They provide 815,000 jobs.

We could not be more proud to be a part of VetFran and to help promote “Operation Enduring Opportunity”. Thank you to all those who serve or have served – we salute you.

For more information on IFA’s VetFran program, please visit www.vetfran.com.

Oct
28

Rainbow International comes together for Annual Reunion

October 28th, 2011 by Rainbow International

Last week, over two hundred Rainbow International franchise owners, their families, team members and business associates descended upon Indianapolis, Indiana for the 30th annual Dwyer Group Reunion.

Reunion brings all concepts of The Dwyer Group together annually for updates, inspirational speakers, informative business-specific classes and, most importantly, fellowship amongst the thousands of gifted and dedicated individuals that own and operate their own franchise.

Our theme this year was Customer’s First, signifying the importance we place on customer satisfaction and loyalty. This reunion featured keynote speaker Fred Reichheld, author of The Ultimate Question, which helps companies achieve results through customer and employee loyalty.

Thank you to all who attended this event and thank you to our customers for choosing us! Should you want to see why customers and Insurance Agents have confidence we are getting the job done right, please watch our video on the Rainbow International Experience.